Terms & Conditions.
Welcome to Bonnie Mustoe-Whitehill's website. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
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1. General
These terms and conditions govern your use of this website and any purchase you make through it. By using the website, you agree to the terms as set out below. We reserve the right to modify these terms at any time. Any changes will take effect from the moment they are published on this page.
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2. Products
We offer high-quality jewellery pieces for sale. While we strive to display the colours and images of our products as accurately as possible, we cannot guarantee that your computer monitor's display of any colour will be accurate.
Product Descriptions
Each product is described as accurately as possible. However, we do not guarantee that product descriptions or any other content on our site are entirely error-free. If a product you receive is not as described, your sole remedy is to return it in unused condition.
3. Pricing
All prices displayed on the website are in GBP and are inclusive of applicable taxes, unless otherwise stated. We reserve the right to change the prices at any time without notice. However, once you have placed an order, the price of your item will not be changed.
Price Errors
If an error in the price of any product is detected after your order has been placed, we will notify you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.
4. Orders and Payment
When placing an order, you agree that all information provided is accurate and complete. Once your order is placed, you will receive an email confirmation. If you do not receive this, please check your spam or contact us directly.
We accept the following payment methods:​
Visa, Mastercard, Amex, ChinaUnionPay, Jcb, Diners, Discover, Electron, Maestro, ApplePay, Klarna.
Payment Security
We ensure that all personal information you provide during the checkout process is protected by SSL encryption. We do not store any credit card information.
5. Shipping and Delivery
We currently only offer shipping to the UK. Shipping costs are calculated at checkout and will depend on your location and the size/weight of the product ordered.
Delivery Times
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7-14 working business days (ie. Monday-Friday).
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Please note that delivery times may vary depending on factors beyond our control, such as customs clearance or local postal services.
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6. Returns and Exchanges
14-Day Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 14 days of receiving your order for a full refund or exchange.
Return Conditions:
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Items must be returned in their original packaging, unused, and in the same condition as when they were received.
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The return must be initiated within 14 days from the date you received the item.
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Custom or personalized items cannot be returned unless they are faulty.
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You are responsible for the return shipping costs unless the item is defective or incorrect.
To initiate a return, please contact us at bonnie.mustoe.whitehill@gmail.com with your order details. Once we receive and inspect the returned item, we will process your refund or exchange.
7. Custom and Personalised Orders
For custom or personalised orders, we require full payment upfront. Please note that these items are non-refundable unless there is a defect or error on our part.
8. Intellectual Property
All content on this website, including but not limited to text, images, logos, and product designs, is owned by or licensed to Bonnie Mustoe-Whitehill. You may not reproduce, distribute, or use any content without prior written consent from us.
9. Limitation of Liability
We are not responsible for any loss or damage that is not foreseeable. Our total liability to you for any claim arising out of or in connection with these terms or the use of our website shall not exceed the price of the product(s) purchased.
10. Governing Law
These terms and conditions are governed by the laws of United Kingdom, and any disputes will be subject to the exclusive jurisdiction of the courts of United Kingdom.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us at: